People with disabilities can receive detailed information about electronic communication services provided by Lifecell LLC in the contact center 0 800 20 5433 (free of charge from landline and mobile numbers of Ukraine) and 5433 (from lifecell numbers), as well as in lifecell stores.
To attention of consumers (subscribers) of lifecell network
From January 1, 2022, the Law of Ukraine "About Electronic Communications" comes into force, according to which "electronic communication service" is a service consisting in receiving and / or transmitting information through electronic communication networks, except for services with editorial control of content of information transmitted through electronic communication networks and services.
According to part three of Article 104 of the Law of Ukraine "About Electronic Communications", conditions for provision and receipt of electronic communication services are:
1) conclusion of an agreement on provision of electronic communication services in accordance with rules for provision and receipt of electronic communication services and other legislative acts;
2) payment for electronic communication service ordered by end consumers, unless otherwise provided by this Law or the contract for provision of electronic communication services.
Considering the above, we inform You that for period prior to approval of aforementioned rules for provision and receipt of electronic communication services and other legislative acts provided for by the Law of Ukraine "On Electronic Communications", upon the conclusion, execution and termination of contracts for provision of electronic communication services between consumers and lifecell LLC provisions of aforecited Law are applied, also current "Rules for provision and receipt of telecommunication services ", earlier approved by the Decree of Cabinet of Ministers of Ukraine dated April 11, 2012 No. 295, other regulatory legal acts and also "Conditions and procedure for provision of telecommunication services by lifecell LLC", approved by the order of lifecell LLC No. 04/2812/06 dated 28.12.2020 (posted in this section of website below), insofar as it does not contradict the requirements of the Law of Ukraine "About Electronic Communications".
The Company LLC "ASTELIT" (identification code - 22859846) has changed the name (title) to Limited Liability Company "lifecell" (abbreviated name - LLC "lifecell") from 02.02.2016.
LLC "lifecell" owns all the rights and obligations (liabilities) of LLC "ASTELIT ", which it had before. Contracts, concluded with LLC "ASTELIT", remain in force for "lifecell".
lifecell LLC informs that the temporary access for the authorized representatives of the state governmental bodies and the law enforcement authorities to the information that is protected by the Law, is provided in strict accordance with the requirements of the existing legislation and the powers of the respective bodies, defined with the legislation.
Submission, registration and consideration of the respective written requirements of the state governmental bodies and the law enforcement bodies regarding provision of the temporary access to the items and documents, which are referred to the protected by the Law secret, are implemented on the ground of the respective court decisions by the permanent address: 03680, Kyiv, 12 Amosova Str., BC “Horizon-Park”, tower 1, floor 14, "Nice" room. For more information, please, call the lifecell LLC subdivision that is functionally responsible for the access to the information, via the telephones numbers: (044) 233-90-01, (063) 544-35-89.
To the attention of individual subscribers of lifecell LLC, TM lifecell, connected under the terms of the written contract for telecommunication services provision or those registered without a written contract, individuals, entrepreneurs, contractors, individuals who are managers (signers) of legal entities on behalf of lifecell LLC counter-parties, former lifecell LLC employees:
lifecell LLC informs that personal data (“information or total data, related to the individual that is identified or can be specifically identified” (in edition of article 2 of the Law of Ukraine On Personal Data Protection No. 2297-VI,as of 01.01.2011),submitted by You earlier, based on a free will in the process of the agreements’ conclusion or other legal activities with lifecell LLC will be included into relevant lifecell LLC personal data bases, that are formed and are the subject to registration in accordance with the Law of Ukraine On Personal Data Protection. Personal data of the subjects of personal data is not disclosed by such data bases registration!
lifecell LLC will consider Your consent for processing your personal data in legal purposes, in accordance with the aim, defined in such deals, subject of the agreement and liabilities of the parties, as confirmed, unless during next 20-days a motivated demand in a written form on destroy of personal data, provided during agreement/treaty conclusion, is received. The rights of the subjects of personal data are defined with the article 8 of the Law of Ukraine “On Personal Data Protection”.
All new customers, connected under the terms of a written agreement on telecommunication services provision or registered without a written agreement, have to provide the consent on their personal data processing, as well as they are informed of such data inclusion into personal lifecell LLC data base of telecommunication services consumers by putting a tick in the customer’s card together with the customer’s agreement conclusion. At the same time the moment of personal data inclusion into relevant data base is the date of SIM-card activation, indicated in relevant agreement on telecommunication services provision (customer agreement).
According to the Ukrainian legislation, lifecell LLC internal procedures and standards, the European Council Convention for the Protection of Individuals with regard to the Automatic Processing of Personal Data, lifecell LLC takes all appropriate measures to protect personal data of its customers, consumers, employees and counter-parties.
By leaving your email address when filling in the corresponding forms on any webpage on www.lifecell.ua, the individual confirms their consent for "lifecell" LLC and its commercial partners to send promotional and informational messages for the indicated address, as well as the information about telecommunication services, promo offers, and other information concerning the activity of "lifecell" LLC. The person has the right to unsubscribe from receiving the abovementioned information any moment by addressing "lifecell" LLC with the corresponding request.
If you're a lifecell subscriber, we'll ask you for a SuperPassword before showing you the details of your balance. This prevents anyone else seeing them. If you don't have a SuperPassword yet, it's simple to get it.
Please, find a new edition of Terms and Procedure of Telecommunication Services Provision by the Limited Liability Company lifecell, approved with regards to cancellation of a certificate on state registration of legal entity and individual— entrepreneur and in line with, in particular, legislation on personal data protection.
Changes and specifications cover the definitions of "Promotion", "Roaming", "Traffic", extending the content of value-added services orders etc. The obligation of the Subscriber to watch independently upon the amendments to the valid Terms, prices/tariffs/conditions of servicing, published according to the legislation (p.4.2.), as well as the volume and kinds of the Services received are prescribed (p.61). Moreover, the procedure of unused funds repayment, if prepaid services were declined, has been improved (p.17) as well as the rights and obligations of the Operator and Consumers are specified (Sections IV-V), the criteria according to which the Operator may temporarily limit the use of the Services by Subscriber are improved (p.72), and the necessity of subscriber’s identification in the case of request about blocking/de-blocking, change of SIM-card, receipt of PIN/PUK code or obtainment of information regarding a number, different from the one he/she calls, is defined (p.104.1).
Conditions of telecommunications services
ПУБЛІЧНА ОФЕРТА ЩОДО УКЛАДАННЯ ЕЛЕКТРОННОГО ДОГОВОРУ про надання телекомунікаційних послуг
ЗАЯВА – ПРИЄДНАННЯ (АКЦЕПТ) ДО ПУБЛІЧНОЇ ОФЕРТИ ЩОДО УКЛАДАННЯ ЕЛЕКТРОННОГО ДОГОВОРУ ПРО НАДАННЯ ТЕЛЕКОМУНІКАЦІЙНИХ ПОСЛУГ
ДОГОВІР про надання телекомунікаційних послуг для юридичних осіб
Information for consumers about the capital, preventive and other activities which may lead to a temporary reduction in the list of services or termination of their provision
In order to fulfill the provisions of Regulation on telecommunication services quality adopted by NCCR Resolution No. 174 dated as of April 15th, 2010 and registered by the Ministry of Justice of Ukraine as of June 23rd, 2010 with reg. number 429/17724 and in accordance with the NCCR Resolution No. 363 dated as of August 5th, 2010 "On adoption of basic list of telecommunication services quality indicators, which levels are to be obligatory published in 2011", NCCR Resolution No. 574 dated as of December 16th, 2010 "On adoption of basic list of telecommunication services quality indicators, which levels are to be obligatory published in 2012", NCRCI Resolution No. 26 dated as of December 29th, 2011 "On adoption of basic list of telecommunication services quality indicators, which levels are to be obligatory published in 2013" and NCRCI Resolution No. 670 dated as of December 20th, 2012 "On adoption of basic list of telecommunication services quality indicators, which levels are to be obligatory published in 2014" lifecell LLC provides Reports on quality of telecommunication services.
Report of Telecommunication Service Quality for October – December, 2010.
Report of Telecommunication Service Quality for 2011.
Report of Telecommunication Service Quality for 2012.
Report of Telecommunication Service Quality for 2013.
Report of Telecommunication Service Quality for 2014.
Report of Telecommunication Service Quality for 2015.
Report of Telecommunication Service Quality for 2016 .
Report of Telecommunication Service Quality for 2017 .
Report of Telecommunication Service Quality for 2018.
Report of Telecommunication Service Quality for 2019.
Report of Telecommunication Service Quality for 2020.
Report of Telecommunication Service Quality for 2021.
As part of the interaction between Lifecell LLC and PJSC BANK VOSTOK, PAYCELL LLC on electronic money transactions of the National Payment System “Ukrainian Payment Space”, issued by PJSC BANK VOSTOK, where Lifecell LLC is an electronic distribution agent money, please read the Public agreement, which is attached.
Публічний договір про здійснення операцій з електронними грошима НПС «Український платіжний простір».
License DL 000311 (from 09.03.2016) on the rendering of services of mobile telephone communication with the right to maintain and to operate telecommunication networks and to provide communication channels for use on the territory of Ukraine.
Licenses DL 000301 (from 03.09.2016) and DL 000309 (from 09.03.2016) on the rendering of services of mobile telephone communication using GSM 900/1800 standard with the right to maintain and to operate telecommunication networks and to provide communication channels for use on the territory of Ukraine.
License DL 000306 (from 09.03.2016 was) on the rendering of services of international and domestic long distance communication on the territory of the city of Kyiv, Dnipro region, Kharkiv region, Donetsk region, Odesa region and the Autonomous Republic of Crimea.
Licenses DL 000303 (from 09.03.2016), DL 000308 (from 09.03.2016) and DL 000310 (from 09.03.2016) on the rendering of services of the fixed local telephony with the capacity of more than 10 000 (ten thousand) of subscriber telephone numbers with the right to maintain and to operate telecommunication networks and to provide telecommunication channels for use on the territory of Dnipro region, Donetsk region and the city of Kyiv.
Licenses DL 000300 (from 09.03.2016), DL 000302 (from 09.03.2016), DL 000307 (from 09.03.2016), DL 000312 (from 09.03.2016), DL 000304 (from 09.03.2016) on the rendering of services of the fixed local telephony with the capacity of less than 10 000 (ten thousand) of subscriber telephone numbers with the right to maintain and to operate telecommunication networks and to provide telecommunication channels for use on the territory of Kharkiv region, Odesa region, Zaporizhzha region, Lugansk region and the Autonomous Republic of Crimea.
Information on this website is the complex of online information that can be changed anytime. Please, visit the website as often as possible to receive the updated information timely.
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Unauthorized usage of materials and information, published on the website, is the violation of the respective laws (copyright and associated rights law, trademarks, industrial samples etc.) that may lead to bringing to responsibility.