Support

Useful services

"Virtual assistant" service

Self-service for Smartphones

Contact Center Consultation in BiP

Contact Center Consultation in BiP

BiP is a communication app of a new generation.

My lifecell

My lifecell

Manage your account from your smartphone!
Subscriber Support Number 5433

Subscriber Support Number 5433

Top up at Oplata.lifecell.ua

Top up at Oplata.lifecell.ua

Get used to paying easily
Open all

Choose the chapter for support

lifecell 3G+

 

Mobile connection

 

Mobile Internet

 

Balance and refill

 

SIM-card questions

 

top questions  

How to join 4.5G netwotrk from lifecell?

To connect to 4.5G from lifecell, you need to have a SIM card that supports 4G/LTE (USIM) and a smartphone that supports at least 4G/LTE, and to turn on 4G or LTE mode in the Settings > Mobile networks. Click here for details.

To use the maximum possibilities of 4.5G network from lifecell, your smartphone must support 4.5G (LTE Advanced Pro).

 
What kind of phone do I need to use 4.5G network?

To use the 4.5G network, your smartphone should support at least 4G/LTE.

But if you want to use the most of the 4.5G network from lifecell, your smartphone should support 4.5G (LTE Advanced Pro).
Did we answer your question?
Yes No Particularly
You replied .  
 
What is bonus account?

Each subscriber has two accounts: their main account which tallies the money deposited by the subscriber to pay off the services cost and a bonus account, which automatically accrues all the bonuses.

1 bonus gives the right to obtain services with the total cost of 1 UAH for the money paid by the subscriber. Bonuses may be used according to the terms of the use for the bones account.

Individual subscribers may use bonuses to pay for:

  • a services package according to the tariff plan;
  • calls within lifecell network, calls to the numbers of other mobile and fixed-line operators in Ukraine;
  • SMS, MMS;
  • mobile Internet;
  • the cost of switching to another tariff plan;
  • other services.

To pay for the above mentioned services, primarily, bonuses are used from the bonus account (if any), while bonuses with a shorter validity period are used first. After using all the bonuses, the main account is used to pay for the services.

Bonuses cannot be used to pay for:

  • roaming services;
  • international call;
  • mobile payments;
  • "Balance Transfer" services;
  • content services;
  • “SMS to landline” service.

The validity term of the bonuses may vary and depends on the conditions of accrual of such bonuses (according to promos, tariff plans, etc.). A subscriber can check the quantity of bonuses using the combination *111#. Moreover, may check the quantity of bonuses and their validity term in the application My lifecell.

The validity of bonuses starts from the moment of their accrual. Bonuses that have not been used during their validity term are annulled.

Accrual and presence of 1 bonus on the subscriber's bonus account means the emergence and existence of this subscriber's right to receive mobile services according to the tariffs at which the subscriber is serviced, in the amount of 1 UAH. Whereas, the services provided to the subscriber using bonuses are paid by the subscriber with the money deposited on the subscriber's main account and for which the relevant amount of bonuses were accrued on the subscriber's bonus account and which cannot be returned.

Bonuses accrued on the subscriber's bonus account are under no circumstances money in the direct meaning under the valid laws of Ukraine. In case of termination (cancellation of obligations) of the contract on provision of telecommunication services concluded both in written and oral form (acquisition by the subscriber of the initial package and replenishment cards for the account), bonuses are annulled and shall not be returned to the subscriber in the form of money under any circumstances.

The operator reserves the right to change the terms of use for the bonus account. The operator reserves the right to suspend the accrual of bonuses/write off bonuses/cancel the bonus account unilaterally without the consent of the subscriber in case of violation of the legislation of Ukraine by such subscriber.

 
How can I check the paid services connected to my number?

To check the paid services connected to your number, dial *112# and push the call-button. Using the menu you can find out:

  • a list of the active services and the service to be paid for
  • the cost of the services, validity period and prolongation date
  • including to disconnect services you do not want to use further.
 
How can I use the Service at the smartphone?

To use the Service «Internet access» at your smartphone it must be properly set. You can set your smartphone manually or you can order the automatic settings of the Internet to be sent to your smartphone.

You can use one of the following methods to order the automatic settings for your smartphone:

  • call *123#, select Internet Poslugy category, then Nastroiky
  • send SMS with INTERNET to a number 123
  • call 5433 (free for lifecell subscribers) and inform the representative of the call-center your phone number and the service you want to adjust.

After you receive the settings, save them.

To set your smartphone manually, use the Manual for your smartphone to create a new access point with the following settings:


Connection name:

lifecell Internet

Data bearer:

GPRS

Access point name:

internet

User name:

Prompt password:

No

Password:

Authentication:

Normal

Homepage:

Gateway IP adress:

0.0.0.0

Connection security:

Off

Session mode:

Permanent

Phone IP address:

Automatic (0.0.0.0)

Primary name server:

0.0.0.0

Secondary name server:

0.0.0.0

Use proxy server:

No

Proxy server:

Port number:


Did we answer your question?
Yes No Particularly
You replied .  
 
Service cost

Acquiring, use and change of the SuperPassword is free of charge for all lifecell subscribers.

 
How can I order “Bezlimitnyi miskyi nomer (Unlimited local number)”?

You can activate/deactivate the service “Bezlimitnyi miskyi nomer” by calling *141# from your mobile phone. Confirm your decision using the tips.

 
Loyalty program

Receive miles or points for each minute* of a call within lifecell network!

lifecell is pleased to introduce a new International Roaming Loyalty Program for the guest subscribers implemented together with Travelling Connect B.V., the Netherlands. This program allows to obtain miles or points (dependent on the Loyalty Program selected) while in roaming in lifecell network and use the bonuses received in such companies as:


To use the Service it is necessary to take 3 simple steps:

  1. Go to Traveling Connect and register for one of the Loyalty Programs./li>
  2. After the registration for the Loyalty Program you can connect 3 more persons to your account.
  3. Select convenient lifecell network via the menu of your mobile phone and start to earn points. The lifecell network will be reflected on the display of your phone as UA ASTELIT, UKR 06, 255 06, lifecell.

You must register just once and can select only one Loyalty Program. You can receive maximum 6 points or 4 miles per one minute of the call* within lifecell network. The Service is free of charge.

The rules are simple but the provisions are attractive! The subscribers of any mobile operator** can use the advantages of this program if they register at Travelling Connect and use roaming within lifecell network in Ukraine!

The program details and the terms are specified at Traveling Connect website.

Enjoy your staying in Ukraine!

* Miles/point are given only for the outcoming calls.

** The operator must be the roaming-partner of Astelit, LLC.


Did we answer your question?
Yes No Particularly
You replied .  
 

documents

Умови і порядок надання телекомунікаційних послуг (pdf 1.9 МБ)
ПУБЛІЧНА ОФЕРТА (pdf 285.9 КБ)
ЗАЯВА – ПРИЄДНАННЯ (АКЦЕПТ) ДО ПУБЛІЧНОЇ ОФЕРТИ (pdf 304.4 КБ)
ДОГОВІР про надання телекомунікаційних послуг (pdf 358.1 КБ)
all documents
 

Popular items

Starter package lifecell eSIM
Starter package lifecell eSIM
150 UAH
Buy
Smartphone Samsung Galaxy M31 6/128GB (SM-M315FZKVSEK) Black
Smartphone Samsung Galaxy M31 6/128GB (SM-M315FZKVSEK) Black
7299 UAH
Buy
Smartphone Samsung Galaxy M21 4/64GB (SM-M215FZGUSEK) Green
Smartphone Samsung Galaxy M21 4/64GB (SM-M215FZGUSEK) Green
5299 UAH
Buy
group_device

More smartphones and accessories

More Products

service

  Account refill
 
0 800 20 5433
Free from fixed and mobile numbers within Ukraine
5433
from lifecell numbers
 
  Support
 
Individual
Business
About Company
 

Choose type of your business

Up to 75 employees
or

More than 75 employees
 
Main page  

Mobile and roaming  

4.5G Internet  

Join lifecell  

Services  

Shop  

SIM and number  

Loyalty  

Log out

Kyiv

Choose the region

Choose the district

  • AR Crimea

  • Cherkasy region

  • Chernihiv region

  • Chernivtsi region

  • Dnipropetrovsk region

  • Donetsk region

  • Ivano-Frankivsk region

  • Kharkiv region

  • Kherson region

  • Khmelnytskyi region

  • Kirovohrad region

  • Kyiv region

  • Luhansk region

  • Lviv region

  • Mykolaiv region

  • Odesa region

  • Poltava region

  • Rivne region

  • Sumy region

  • Ternopil region

  • Vinnytsia region

  • Volyn region

  • Zakarpatska region

  • Zaporizhzhia region

  • Zhytomyr region

  • AR Crimea

  • Cherkasy

    Cherkas'kyi district

    Chornobaivs'kyi district

    Chyhyryns'kyi district

    Drabivs'kyi district

    Horodyshchens'kyi district

    Kamyans'kyi district

    Kanivs'kyi district

    Katerynopil's'kyi district

    Khrystynivs'kyi district

    Korsun'-Shevchenkivs'kyi district

    Lysians'kyi district

    Man'kivs'kyi district

    Monastyryshchens'kyi district

    Shpolians'kyi district

    Smilians'kyi district

    Tal'nivs'kyi district

    Umans'kyi district

    Zhashkivs'kyi district

    Zolotonis'kyi district

    Zvenyhorods'kyi district

  • Chernihiv

    Bakhmats'kyi district

    Bobrovyts'kyi district

    Borznians'kyi district

    Chernihivs'kyi district

    Horodnians'kyi district

    Ichnians'kyi district

    Koriukivs'kyi district

    Korops'kyi district

    Kozelets'kyi district

    Kulykivs'kyi district

    Mens'kyi district

    Nizhyns'kyi district

    Nosivs'kyi district

    Novhorod-Sivers'kyi district

    Pryluts'kyi district

    Ripkyns'kyi district

    Snovs'kyi district

    Sosnyts'kyi district

    Sribnians'kyi district

    Talalaivs'kyi district

    Varvyns'kyi district

  • Chernivtsi

    Hertsaivs'kyi district

    Hlybots'kyi district

    Kel'menets'kyi district

    Khotyns'kyi district

    Kitsmans'kyi district

    Novoselyts'kyi district

    Putyl's'kyi district

    Sokyrians'kyi district

    Storozhynets'kyi district

    Vyzhnyts'kyi district

    Zastavnivs'kyi district

  • Dnipro

    Nikopol'

    Pavlohrad

    Apostolivs'kyi district

    Dniprovs'kyi district

    Kam`yans`kyi district

    Krynychans'kyi district

    Kryvoriz'kyi district

    Mahdalynivs'kyi district

    Mezhivs'kyi district

    Nikopol's'kyi district

    Novomoskovs'kyi district

    Pavlohrads'kyi district

    Petropavlivs'kyi district

    Petrykivs'kyi district

    Pyatykhats'kyi district

    Shyrokivs'kyi district

    Sofiivs'kyi district

    Solonians'kyi district

    Synel'nykivs'kyi district

    Tomakivs'kyi district

    Tsarychans'kyi district

    Verkhn'odniprovs'kyi district

    Yuryivs'kyi district

  • Kramators'k

    Donetsk

    Myrnohrad

    Pokrovs'k

    Slovyans'k

    Amvrosiivs'kyi district

    Bakhmuts'kyi district

    Boikivs'kyi district

    Dobropil's'kyi district

    Kostiantynivs'kyi district

    Manhushs'kyi district

    Maryins'kyi district

    Nikol's'kyi district

    Novoazovs'kyi district

    Pokrovs'kyi district

    Shakhtars'kyi district

    Slovyans'kyi district

    Starobeshivs'kyi district

    Velykonovosilkivs'kyi district

    Volnovas'kyi district

    Yasynuvats'kyi district

  • Ivano-Frankivs'k

    Kalush

    Bohorodchans'kyi district

    Dolyns'kyi district

    Halyts'kyi district

    Horodenkivs'kyi district

    Kalus'kyi district

    Kolomyis'kyi district

    Kosivs'kyi district

    Nadvirnians'kyi district

    Rohatyns'kyi district

    Rozhniativs'kyi district

    Sniatyns'kyi district

    Tlumats'kyi district

    Tysmenyts'kyi district

    Verkhovyns'kyi district

  • Kharkiv

    Izium

    Lozova

    Balakliis'kyi district

    Barvinkivs'kyi district

    Blyzniukivs'kyi district

    Bohodukhivs'kyi district

    Borivs'kyi district

    Chuhuivs'kyi district

    Derhachivs'kyi district

    Dvorichans'kyi district

    Iziums'kyi district

    Kehychivs'kyi district

    Kharkivs'kyi district

    Kolomats'kyi district

    Krasnohrads'kyi district

    Krasnokuts'kyi district

    Kupyans'kyi district

    Lozivs'kyi district

    Novovodolaz'kyi district

    Pecheniz'kyi district

    Pervomais'kyi district

    Sakhnovshchyns'kyi district

    Valkivs'kyi district

    Velykoburluts'kyi district

    Vovchans'kyi district

    Zachepylivs'kyi district

    Zmiivs'kyi district

  • Kherson

    Nova Kakhovka

    Beryslavs'kyi district

    Bilozers'kyi district

    Chaplyns'kyi district

    Heniches'kyi district

    Holoprystans'kyi district

    Hornostaivs'kyi district

    Kakhovs'kyi district

    Kalanchats'kyi district

    Novotroits'kyi district

    Novovorontsovs'kyi district

    Nyzhn'osirohoz'kyi district

    Oleshkivs'kyi district

    Skadovs'kyi district

    Velykolepetys'kyi district

    Velykooleksandrivs'kyi district

    Verkhn'orohachyts'kyi district

    Vysokopil's'kyi district

  • Khmelnytskyi

    Kamyanets'-Podil's'kyi

    Bilohirs'kyi district

    Chemerovets'kyi district

    Derazhnians'kyi district

    Dunaievets'kyi district

    Horodots'kyi district

    Iziaslavs'kyi district

    Kamyanets'-Podil's'kyi district

    Krasylivs'kyi district

    Letychivs'kyi district

    Novoushyts'kyi district

    Polons'kyi district

    Shepetivs'kyi district

    Slavuts'kyi district

    Starokostiantynivs'kyi district

    Starosyniavs'kyi district

    Teofipol's'kyi district

    Vin'kovets'kyi district

    Volochys'kyi district

    Yarmolynets'kyi district

  • Kropyvnytskyi

    Oleksandriia

    Svitlovods'k

    Blahovishchens'kyi district

    Bobrynets'kyi district

    Dobrovelychkivs'kyi district

    Haivorons'kyi district

    Holovanivs'kyi district

    Kirovohrads'kyi district

    Kompaniivs'kyi district

    Malovyskivs'kyi district

    Novhorodkivs'kyi district

    Novoarkhanhel's'kyi district

    Novomyrhorods'kyi district

    Novoukrains'kyi district

    Oleksandriis'kyi district

    Oleksandrivs'kyi district

    Onufriivs'kyi district

    Petrivs'kyi district

    Svitlovods'kyi district

    Ustynivs'kyi district

    Vil'shans'kyi district

    Znamyans'kyi district

  • Kyiv

    Baryshivs'kyi district

    Bilotserkivs'kyi district

    Bohuslavs'kyi district

    Borodians'kyi district

    Boryspil's'kyi district

    Brovars'kyi district

    Fastivs'kyi district

    Ivankivs'kyi district

    Kaharlyts'kyi district

    Kyievo-Sviatoshyns'kyi district

    Makarivs'kyi district

    Myronivs'kyi district

    Obukhivs'kyi district

    Pereiaslav-Khmel'nyts'kyi district

    Polis'kyi district

    Rokytnians'kyi district

    Skvyrs'kyi district

    Stavyshchens'kyi district

    Tarashchans'kyi district

    Tetiivs'kyi district

    Vasyl'kivs'kyi district

    Volodars'kyi district

    Vyshhorods'kyi district

    Yahotyns'kyi district

    Zghurivs'kyi district

  • Sievierodonetsk

    Luhansk

    Lysychans'k

    Rubizhne

    Antratsytivs'kyi district

    Bilokurakyns'kyi district

    Bilovods'kyi district

    Dovzhans'kyi district

    Kremins'kyi district

    Lutuhyns'kyi district

    Markivs'kyi district

    Milovs'kyi district

    Novoaidars'kyi district

    Novopskovs'kyi district

    Pereval's'kyi district

    Popasnians'kyi district

    Slovyanoserbs'kyi district

    Sorokyns'kyi district

    Stanychno-Luhans'kyi district

    Starobil's'kyi district

    Svativs'kyi district

    Troits'kyi district

  • Lviv

    Brodivs'kyi district

    Bus'kyi district

    Drohobyts'kyi district

    Kamyanka-Buz'kyi district

    Mostys'kyi district

    Mykolaivs'kyi district

    Peremyshlians'kyi district

    Pustomytivs'kyi district

    Radekhivs'kyi district

    Sambirs'kyi district

    Skolivs'kyi district

    Sokal's'kyi district

    Starosambirs'kyi district

    Stryis'kyi district

    Turkivs'kyi district

    Yavorivs'kyi district

    Zhovkivs'kyi district

    Zhydachivs'kyi district

    Zolochivs'kyi district

  • Mikolayiv

    Pervomais'k

    Arbuzyns'kyi district

    Bashtans'kyi district

    Berezans'kyi district

    Bereznehuvats'kyi district

    Brats'kyi district

    Domanivs'kyi district

    Kazankivs'kyi district

    Kryvoozers'kyi district

    Mykolaivs'kyi district

    Novobuz'kyi district

    Novoodes'kyi district

    Ochakivs'kyi district

    Snihurivs'kyi district

    Veselynivs'kyi district

    Vitovs'kyi district

    Voznesens'kyi district

    Vradiivs'kyi district

    Yelanets'kyi district

  • Odesa

    Anan'ivs'kyi district

    Artsyz'kyi district

    Balts'kyi district

    Berezivs'kyi district

    Bilhorod-Dnistrovs'kyi district

    Biliaivs'kyi district

    Bolhrads'kyi district

    Ivanivs'kyi district

    Izmail's'kyi district

    Kiliis'kyi district

    Kodyms'kyi district

    Liubashivs'kyi district

    Lymans'kyi district

    Oknians'kyi district

    Ovidiopol's'kyi district

    Podil's'kyi district

    Reniis'kyi district

    Rozdil'nians'kyi district

    Sarats'kyi district

    Savrans'kyi district

    Shyriaivs'kyi district

    Tarutyns'kyi district

    Tatarbunars'kyi district

    Velykomykhailivs'kyi district

    Zakharivs'kyi district

  • Poltava

    Kremenchuk

    Lubny

    Chornukhyns'kyi district

    Chutivs'kyi district

    Dykans'kyi district

    Hadiats'kyi district

    Hlobyns'kyi district

    Hrebinkivs'kyi district

    Karlivs'kyi district

    Khorol's'kyi district

    Kobeliats'kyi district

    Kotelevs'kyi district

    Kozel'shchyns'kyi district

    Kremenchuts'kyi district

    Lokhvyts'kyi district

    Lubens'kyi district

    Mashivs'kyi district

    Myrhorods'kyi district

    Novosanzhars'kyi district

    Orzhyts'kyi district

    Poltavs'kyi district

    Pyriatyns'kyi district

    Reshetylivs'kyi district

    Semenivs'kyi district

    Shyshats'kyi district

    Velykobahachans'kyi district

    Zin'kivs'kyi district

  • Rivne

    Bereznivs'kyi district

    Demydivs'kyi district

    Dubens'kyi district

    Dubrovyts'kyi district

    Hoshchans'kyi district

    Korets'kyi district

    Kostopil's'kyi district

    Mlynivs'kyi district

    Ostroz'kyi district

    Radyvylivs'kyi district

    Rivnens'kyi district

    Rokytnivs'kyi district

    Sarnens'kyi district

    Volodymyrets'kyi district

    Zarichnens'kyi district

    Zdolbunivs'kyi district

  • Sumy

    Konotop

    Shostka

    Bilopil's'kyi district

    Buryns'kyi district

    Hlukhivs'kyi district

    Konotops'kyi district

    Krasnopil's'kyi district

    Krolevets'kyi district

    Lebedyns'kyi district

    Lypovodolyns'kyi district

    Nedryhailivs'kyi district

    Okhtyrs'kyi district

    Putyvl's'kyi district

    Romens'kyi district

    Seredyno-Buds'kyi district

    Shostkyns'kyi district

    Sums'kyi district

    Trostianets'kyi district

    Velykopysarivs'kyi district

    Yampil's'kyi district

  • Ternopil'

    Berezhans'kyi district

    Borshchivs'kyi district

    Buchats'kyi district

    Chortkivs'kyi district

    Husiatyns'kyi district

    Kozivs'kyi district

    Kremenets'kyi district

    Lanovets'kyi district

    Monastyrys'kyi district

    Pidhaiets'kyi district

    Pidvolochys'kyi district

    Shums'kyi district

    Terebovlians'kyi district

    Ternopil's'kyi district

    Zalishchyts'kyi district

    Zbaraz'kyi district

    Zborivs'kyi district

  • Vinnytsia

    Bars'kyi district

    Bershads'kyi district

    Chechel'nyts'kyi district

    Chernivets'kyi district

    Haisyns'kyi district

    Illinets'kyi district

    Kalynivs'kyi district

    Khmil'nyts'kyi district

    Koziatyns'kyi district

    Kryzhopil's'kyi district

    Lityns'kyi district

    Lypovets'kyi district

    Mohyliv-Podil's'kyi district

    Murovanokurylovets'kyi district

    Nemyrivs'kyi district

    Orativs'kyi district

    Pishchans'kyi district

    Pohrebyshchens'kyi district

    Sharhorods'kyi district

    Teplyts'kyi district

    Tomashpil's'kyi district

    Tul'chyns'kyi district

    Tyvrivs'kyi district

    Vinnyts'kyi district

    Zhmeryns'kyi district

  • Lutsk

    Horokhivs'kyi district

    Ivanychivs'kyi district

    Kamin'-Kashyrs'kyi district

    Kivertsivs'kyi district

    Kovel's'kyi district

    Liubeshivs'kyi district

    Liuboml's'kyi district

    Lokachyns'kyi district

    Luts'kyi district

    Manevyts'kyi district

    Ratnivs'kyi district

    Rozhyshchens'kyi district

    Shats'kyi district

    Starovyzhivs'kyi district

    Turiis'kyi district

    Volodymyr-Volyns'kyi district

  • Uzhhorod

    Mukachevo

    Berehivs'kyi district

    Irshavs'kyi district

    Khusts'kyi district

    Mizhhirs'kyi district

    Mukachivs'kyi district

    Perechyns'kyi district

    Rakhivs'kyi district

    Svaliavs'kyi district

    Tiachivs'kyi district

    Uzhhorods'kyi district

    Velykobereznians'kyi district

    Volovets'kyi district

    Vynohradivs'kyi district

  • Zaporizhzhia

    Berdians'k

    Enerhodar

    Melitopol'

    Berdians'kyi district

    Bil'mats'kyi district

    Huliaipil's'kyi district

    Kamyans'ko-Dniprovs'kyi district

    Melitopol's'kyi district

    Mykhailivs'kyi district

    Novomykolaivs'kyi district

    Orikhivs'kyi district

    Polohivs'kyi district

    Pryazovs'kyi district

    Prymors'kyi district

    Rozivs'kyi district

    Tokmats'kyi district

    Vasylivs'kyi district

    Velykobilozers'kyi district

    Veselivs'kyi district

    Vil'nians'kyi district

    Yakymivs'kyi district

    Zaporiz'kyi district

  • Zhytomyr

    Andrushivs'kyi district

    Baranivs'kyi district

    Berdychivs'kyi district

    Brusylivs'kyi district

    Cherniakhivs'kyi district

    Chudnivs'kyi district

    Khoroshivs'kyi district

    Korostens'kyi district

    Korostyshivs'kyi district

    Liubars'kyi district

    Luhyns'kyi district

    Malyns'kyi district

    Narodyts'kyi district

    Novohrad-Volyns'kyi district

    Olevs'kyi district

    Ovruts'kyi district

    Popil'nians'kyi district

    Pulyns'kyi district

    Radomyshl's'kyi district

    Romanivs'kyi district

    Ruzhyns'kyi district

    Yemil'chyns'kyi district

    Zhytomyrs'kyi district