To verify the account balance, dial *111# and press the call button. The request is free.
Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:
To check the balance of the account, please, dial *111# and press the call-button.
To check the balance of the service packet, please, dial *121# and press the call-button.
Using a scratch card from your phone:
To refill the account of the other subscriber using the scratch card, please, dial the following combination: *111*1*<scratch-card code>*<number of the subscriber in the format 380X3XXXXXXX># and press the call-button. Or call at 111 and follow the tips.
If while erasing the protective coating of scratch card you accidentally erased the number of code to replenish this card, please, contact one of the Subscriber support centers in your city, take a defective card, passport or other ID document and your account will be refilled to the face value of the card.
If you can clearly read 13 of the 14 digits of a code, you can replenish your account by selecting the numbers erased, you have 10 attempts to enter code.
To check the bonus account balance, dial *111# and push the call-button.
To control the expenses and to manage services we developed the self-service system «My lifecell», and mobile app «My lifecell» for Iphone and Android. Having become the user of «My lifecell», you’ll obtain a free access to any functions and information such as:
To check the paid services connected to your number, dial *112# and push the call-button. Using the menu you can find out:
Use the free service "Balance Control" to be able to learn about low account balance of your family and to replenish their account timely. After the service is connected you’ll receive SMS each time the balance on the main and the bonus account of the subscriber makes less than 5 UAH an less than 1 UAH.
To connect dial the combination:
*123*31*380Х3ХХХХХХХ# and push the call-button, where 380Х3ХХХХХХХ is the number of the other subscriber whose balance you want to check.
Then the other subscriber receives SMS with the details of the service and the instructions how to confirm or decline the request to check the balance. To connect service the subscriber must confirm the request during 3 hours.
To check the numbers you control or whom you provided the access to control the balance of your account, call *123*32#.
To disconnect the service or to delete one of the numbers you control, call *123*32#.
You can connect maximum 5 other subscribers whose balances you want to control.
You can find detailed information about the service here.
To check the available credit balance, please, call *111#. To check the amount used and due amount, please, call *111*111#
«Call be back» service can be used if necessary to call and there are no sufficient funds on the account and you have no possibility to refill it. Using this service you can ask the other subscriber to call you back. You can do that using one of the following means:
You can refill the account with no fee charged for any amount starting with 5 UAH using Visa or MasterCard as follows:
Further details of the refill with no fee charges you can obtain here.
You can refill your lifecell account by cash the following ways:
MOMENTARY REFILL WITH THE HELP OF A BANK CARD WITHOUT COMMISSION
You can refill your account without additional charges for a chosen sum of money starting from 1 UAH with the help of Visa or MasterCard plastic card the following ways:
VIA BANK TRANSFER
You can make a payment via bank transfer to lifecell bank account, indicated below:
Each subscriber has two accounts: their main account which tallies the money deposited by the subscriber to pay off the services cost and a bonus account, which automatically accrues all the bonuses.
1 bonus gives the right to obtain services with the total cost of 1 UAH for the money paid by the subscriber. Bonuses may be used according to the terms of the use for the bones account.
Individual subscribers may use bonuses to pay for:
To pay for the above mentioned services, primarily, bonuses are used from the bonus account (if any), while bonuses with a shorter validity period are used first. After using all the bonuses, the main account is used to pay for the services.
Bonuses cannot be used to pay for:
The validity term of the bonuses may vary and depends on the conditions of accrual of such bonuses (according to promos, tariff plans, etc.). A subscriber can check the quantity of bonuses using the combination *111#. Moreover, may check the quantity of bonuses and their validity term in the application My lifecell.
The validity of bonuses starts from the moment of their accrual. Bonuses that have not been used during their validity term are annulled.
Accrual and presence of 1 bonus on the subscriber's bonus account means the emergence and existence of this subscriber's right to receive mobile services according to the tariffs at which the subscriber is serviced, in the amount of 1 UAH. Whereas, the services provided to the subscriber using bonuses are paid by the subscriber with the money deposited on the subscriber's main account and for which the relevant amount of bonuses were accrued on the subscriber's bonus account and which cannot be returned.
Bonuses accrued on the subscriber's bonus account are under no circumstances money in the direct meaning under the valid laws of Ukraine. In case of termination (cancellation of obligations) of the contract on provision of telecommunication services concluded both in written and oral form (acquisition by the subscriber of the initial package and replenishment cards for the account), bonuses are annulled and shall not be returned to the subscriber in the form of money under any circumstances.
If while refilling the account or using the service “Balance transfer” you entered the wrong telephone number or the wrong contract number and the money was credited to the number of the other subscriber, we’ll do our best to return money to the correct account. Thus it is necessary:
Please, consider that the repayment is not possible in the following cases:
If the funds were incorrectly transferred within “Balance transfer” service, we can transfer them to the correct account. For this, you should:/p>
"Dodatkovi Hroshchi" service is provided within the following obligatory conditions. Please, check if your number corresponds to them:
If you have no money on your account and have no possibility to refill it you can obtain the additional 20-350 UAH under "Dodatkovi Hroshchi" service. This money can be used to pay for any lifecell services. To order the service, call *117*1#. Using the "Dodatkovi hroshchi" service you can additionally receive 20 - 350 UAH automatically each time you do not have sufficient money on your account having repaid it during the next refilling if you used such money.
The payment for the service makes from 5,00 UAH (with VAT and pension fee) and is deducted together with the funds used immediately after the next refilling.
У разі непогашення заборгованості за отримані телекомунікаційні послуги, ТОВ «лайфселл» залишає за собою право вжити заходів до її стягнення, зокрема, звернувшись до спеціалізованих агентств зі стягнення заборгованості. У цьому випадку наявні у оператора персональні дані абонента-боржника будуть передані таким спеціалізованим агентствам виключно з метою стягнення заборгованості. ТОВ «лайфселл» сподівається на розуміння та пропонує своєчасно сплачувати наявну заборгованість.