Comfortable SIM change
Do you want to switch to eSIM or replace the old SIM card with a new one without changing the number?
It's easy and you can do it yourself, wherever you are.
1. Buy a starter package
Buy the eSIM starter package (online with email delivery in 2 minutes) or the usual lifecell starter package at any point of sale or online shop with delivery (any starter package will suit you).
Important! Do not scan the eSIM QR code/do not activate the new SIM card until the replacement process is complete.
2. Dial the combination
On the smartphone, from the currently active SIM card, dial the combination:
*393*ХХХХХХХХХХХХ*AAAAAAAAA*BBBBBBBB#
and press a call button, where:
- ХХХХХХХХХХХХХ - serial number of the new starter pack without the first 6 digits (13 digits);
- AAAAAAAA - PUK1-code of the current SIM card (specified on the plastic SIM holder or in the My lifecell app);
- BBBBBBBB - PUK1-code of the SIM card of the new starter package (specified on the plastic SIM holder or, if it is an eSIM, in the PDF file received by email).
3. Confirm replacement
No earlier than 1 hour later (but no later than 3 hours) on your smartphone from the current SIM card dial *393#, press a call button and confirm the replacement.
After that, your current SIM card will stop operating.
4. Install a new SIM/eSIM
After automatically deactivating the current SIM card, scan the eSIM QR code by using your smartphone camera (you need internet to activate it, so make sure you have Wi-Fi connected) or insert a new SIM card into the smartphone slot.
Enjoy!
Replacement price
In case of replacement with the help of the starter package without bonuses included, the service price is 0.01 UAH, including all taxes and charges. The price is charged from the main account at the moment of the current SIM card deactivation.
In the case of replacement with the help of the starter package with bonuses included, the service price is 50 bonuses, including all taxes and charges. The price is deducted from the bonuses included in the starter package. The remaining bonuses are provided on your bonus account.
For the full Terms and Conditions for the "Comfortable SIM Replacement" service see the link.
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