Do you want to switch to eSIM or replace the old SIM card with a new one without changing the number?
It's easy and you can do it yourself, wherever you are.
Important! Do not scan the eSIM QR code/do not activate the new SIM card until the replacement process is complete.
On the smartphone, from the currently active SIM card, dial the combination:
and press a call button, where:
No earlier than 1 hour later (but no later than 3 hours) on your smartphone from the current SIM card dial *393#, press a call button and confirm the replacement.
After that, your current SIM card will stop operating.
After automatically deactivating the current SIM card, scan the eSIM QR code by using your smartphone camera (you need internet to activate it, so make sure you have Wi-Fi connected) or insert a new SIM card into the smartphone slot.
In case of replacement with the help of the starter package without bonuses included, the service price is 0.01 UAH, including all taxes and charges. The price is charged from the main account at the moment of the current SIM card deactivation.
In the case of replacement with the help of the starter package with bonuses included, the service price is 50 bonuses, including all taxes and charges. The price is deducted from the bonuses included in the starter package. The remaining bonuses are provided on your bonus account.
For the full Terms and Conditions for the "Comfortable SIM Replacement" service see the link.
With this type of SIM change will be saved: number, tariff plan and its validity period, number validity period, funds on main and bonus accounts, connected services and promocampaign.
IMPORTANT! Before start procedure of SIM change, you need to transfer contacts that are recorded on current SIM card to smartphone memory. Contacts that are not saved in smartphone are not restored.
Your current SIM card must be active.
For subscribers who bought eSIM through the monobank application, or if the line was sold through "Number choice", the "Comfortable SIM change" service is not available.
Quantity of attempts to enter combination *393*ХХХХХХХХХХХХХ*AAAAAAAA*BBBBBBBB# - 3 times per day.
Quantity of attempts to enter combination *393# - 1 time for confirmation. After 60 minutes there is 120 minutes to confirm SIM change by dialing *393#.
Through 60 minutes after correct enter combination *393*ХХХХХХХХХХХХХ*AAAAAAAA*BBBBBBBB# and receiving confirmation of acceptance of application for SIM change, there are 120 minutes to enter *393#.
After entire change process (all 4 steps have been completed), PIN and PUK are valid from new SIM card.
This error occurs from phone side. The telephone was purchased in another country and can ONLY be used with one operator that has been installed by the manufacturer.