"Roaming Puzzle" Service

Roaming every day is affordable!

Personal service package

Choose:

Step 1. Country
Step 2. Service validity (number of days)
Step 3. Megabytes, minutes and SMS

Details

Check remaining minutes, internet traffic (MB) or SMS, and its validity: *108*2#

“Roaming Puzzle” service activation is available in Ukraine as well as being abroad!

The funds for the service are withdrawn from the main account at the moment of “Roaming Puzzle” service activation.

When you activate the service, you need choose:

Step 1. A country (or a country group) where the service is valid.
Step 2. The number of days of service validation (service validity period).
Step 3. Service packages with the certain volume of minutes, internet traffic, and SMS.

The volume of minutes, internet traffic or SMS within service packages are only used in the above countries according to the selected country group. In other countries or in case of service package expiry or using up service volume before its expiry, the basic tariffs are applied (unless other services are activated).

Package validity depends on the number of selected days whereas service activation (3, 8, 11, 15 or 30 days). Validity countdown of each package (minutes, internet traffic or SMS) starts with the day of its usage (by Kyiv time) in the countries of its validity including the day of starting to use.

The chance of starting to use service packages is kept during 30 days from the date of service activation (by Kyiv time). If a subscriber has not started to use service packages in the selected countries of the service “Roaming Puzzle” during 30 days from the date of its activation, the given packages are canceled. In this case, the funds, paid for the service, are non-refundable.

Every time you order any internet package within the service “Roaming Puzzle” you get 100MB for usage via BiP app in the roaming (including making calls via BiP Out option). The term of 100MB validity is the same as the validity of the selected internet traffic package and its countdown starts together with the day of starting to use internet traffic package.

By saying “gift” it means that internet traffic in the volume of 100MB for the BiP mobile app in the roaming is provided to a subscriber for the validity period of the selected internet package (including the day of providing) without additional charges at the cost of the service “Roaming Puzzle”.

SMS within service package are used for sending to all mobile networks of the world. Minutes within service package are used for calls to Ukraine, inside the country visited, and by taking incoming calls of any operator worldwide. Outcoming calls to other countries (except for Ukraine and country visited) are charged at 100 UAH/min.

The service “Roaming Puzzle” is available for subscribers of individual prepaid subscription.

The service conditions are valid as of 27.02.2019.

The tariffs are quoted in UAH including all taxes and fees.

questions and answers

How to order an additional service package?

If you need additional volume of minutes, internet traffic or SMS (in this or another group of countries), you need to make a new order (for this or another group of countries) on the website.

Please note that when you order additional service packages before starting to use the previous ones, the term of additional service package validity will be the same as the previous packages.

If you order the service packages for a certain country group on different days, then these service packages are not combined. If you have a few service packages, the service package, which were ordered before, will be used first.

If you order a few service packages for a certain country group on the same day, then the volume of minutes, internet traffic or SMS of all packages are combined and are provided for the term of validity, selected on the first order. E.g. you ordered 500 MB for 8 days and decided to order additional 300MB on the same day. Then you will have 800 MB for 8 days.

As soon as you start using any of the packages (minutes, internet traffic or SMS) in the certain country group, you will be able to order an additional package of the necessary services for any number of days (3, 8, 11, 15 or 30 days).

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Can I use the service “Roaming Puzzle” if another roaming service is activated?

Yes.

If you have started to use any service package within basic tariffs and activated the service "Roaming Puzzle" this day, the remaining services within basic tariffs are used first and then within the service "Roaming Puzzle".

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Setting up mobile Internet in roaming

Before traveling abroad, please check in the settings that the access point name (APN) is specified: internet.

For that go to:

- iPhone and iPad:

Settings > Cellular (Mobile Data) > Cellular (Mobile) Data Options > Cellular (Mobile Data) Network > APN (Access point name): internet

- Android:

Settings > Mobile networks (Other networks, More)> Access Point Names (APN): internet
Settings > Connections (Wireless networks, More networks)> Mobile networks (Other networks, More)> Access Point Names (APN): internet