Basic tariffs in roaming

Simple and affordable, no need to activate and set up!

Use calls, Internet and SMS when it is needed — affordable roaming tariffs are applied automatically.

Dial *108# to check the remaining of services.

If you plan to use roaming, there should be a sufficient amount of money on your balance to pay for corresponding package.

Service packages are provided separately for calls, SMS and mobile Internet. Service fee for each service package is automatically charged in the day of use – in the first second of the first call in the day, first SMS or when starting to use the first byte during the data transmission-reception session. Provided package is valid till the end of the day according to Kyiv time (till 23:59:59). After the exhaustion of the services provided within the package, next package of corresponding services is automatically provided.

If you travel to more than one country, you can use the same service package in all countries of the corresponding group.

For example, if you travel to Germany, you can use the same service package in all countries of group 1 being on their territory.

Countries group	Internet	Calls*	SMS
Group 1: Armenia, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Tajikistan, Turkey, UK, USA, U.S. Virgin Islands, Uzbekistan, Vatican	150 MB / 55 UAH (if the balance is less than 55 UAH: 50 MB / 25 UAH**)	10 min / 30 UAH (if the balance is less than 30 UAH: 1 min / 10 UAH**)	15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**)
Group 2: Azerbaijan, Albania, Belgium, Belarus, Bosnia and Herzegovina, Cambodia, Canada, Egypt, Guernsey, Iceland, Jersey, Jordan, Japan, Liechtenstein, Luxembourg, Macau, Macedonia, Moldova, New Zealand, Puerto Rico, Serbia, Sudan	150 MB / 55 UAH (if the balance is less than 55 UAH: 50 MB / 25 UAH**)	10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**)	15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**)
Group 2.1: Australia, Argentina, Bangladesh, Brazil, China, Chile, Ghana, Hong Kong, India, Indonesia, Iraq, Kuwait, Malaysia, Mexico, Myanmar, Pakistan, Peru, Philippines, South Africa, South Korea, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Uruguay, Vietnam, Qatar	100 MB / 50 UAH (if the balance is less than 50 UAH: 50 MB / 25 UAH**)	10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**)	15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**)
Group 3: Anguilla, Antigua and Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Costa Rica, Dominica, Dominican Republic, Grenada, Jamaica, Malta, Monaco, Mongolia, Montserrat, Oman, Palestine, Panama, Paraguay, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands	1 MB / 5 UAH	10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**)	1 SMS / 5 UAH
Group 4: Algeria, Côte d'Ivoire, Mauritius, Democratic Republic of the Congo, Guyana, Morocco, Mozambique, Nigeria, Tanzania, Turkmenistan	1 MB / 5 UAH	1 min / 45 UAH	1 SMS / 20 UAH
Group 5: All other countries	1 MB / 200 UAH	1 min / 100 UAH	1 SMS / 25 UAH

SMS within the package are used when sending SMS to all mobile networks in the world.

*Minutes within package are applied to calls to Ukraine, the country of visit, as well as any incoming call. The price for outgoing calls to other countries (except Ukraine and the country of visit) - 100.00 UAH/min.

**Tariffs, in case of insufficient funds on the account for applying basic tariffs. After account top-up, first off a service package at basic tariffs is due to be paid for.

There are no subscription fee, connection fee and other additional payments. Tariffs include all taxes and are provided as of 16.12.2020. Provided to all lifecell subscribers automatically in listed above countries without necessity to order any services.

questions and answers

How to contact call-center and which other useful numbers exist in roaming?

To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).

In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).

Also, the following useful numbers are used:

Number	Service
*111#	Check the account balance
4012	Voice menu to top up an account balance with a bank card fee of charge
*161#	Your phone number and tariff plan
*121#	Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity
*112#	Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services
*123#	Menu of convenient activation of additional services
*133#	Menu to change the language of information SMS from lifecell

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What does network selection mean?

As a default, automatic network selection is used in mobile devices. In this mode in roaming mobile device can perform registration in any mobile network, whose signal strength is most powerful. Also, in this mode mobile phone may change registration and move from one network to another without any actions from user.

After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service”, and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.

"lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.

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How to check and disable barrings, which are set for my number?

To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:

Type of barring	Managing barring	Combination
Outgoing calls and SMS	Service status inquiry (turned on/off)	#33#
Outgoing calls and SMS	Cancellation	#33*<password>#
Incoming calls and SMS	Service status inquiry (turned on/off)	#35#
Incoming calls and SMS	Cancellation	#35*<password>#
Outgoing international calls and SMS	Service status inquiry (turned on/off)	#331#
Outgoing international calls and SMS	Cancellation	#331*<password>#
Incoming international calls and SMS	Service status inquiry (turned on/off)	#351#
Incoming international calls and SMS	Cancellation	#351*<password>#
Cancel all types of barrings of calls and SMS	Cancellation	#330*<password>#

Where <password> is 4 numbers set by a subscribers on their phone.

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How is call diversion charged in roaming?

Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.

NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.

To cancel all types of call diversion, dial ##002# and press the call button

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How to check and refill the account balance in roaming?

To verify the account balance, dial *111# and press the call button. The request is free.

Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

At lifecell website in «Refill» section (without fee!)
Via Мy lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.

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Can I use bonuses in roaming?

No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.

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In which format should I dial the phone number?

While abroad, except China and some other countries¹

+ {country code} {code of city or mobile network} {telephone number}

For example, to make a call to lifecell call-center you should dial:

+380635433111 (free of charge from roaming), where

«+» - is an international prefix (rules of dialing "+" can be found in your telephone manual),

380 – country code of Ukraine,

63 – code of lifecell mobile network (63, 73 or 93),

5433111 – telephone number.

¹In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*NUMBER#CallButton.

In this case «NUMBER» should be dialed in an international format, but without a plus before the country code:

*131*{country code} {code of city or mobile network} {telephone number}#CallButton

For example, to make a call to lifecell call-center you should dial:

*131*380635433111#CallButton (the call from roaming is charged).

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Can I send an MMS while I am in roaming?

No. Starting from July 8, 2020, the provision of MMS service in roaming was suspended. We recommend using BiP messenger to send multimedia messages.

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Setting up mobile Internet in roaming

Before traveling abroad, please check in the settings that the access point name (APN) is specified: internet.

For that go to:

- iPhone and iPad:

Settings > Cellular (Mobile Data) > Cellular (Mobile) Data Options > Cellular (Mobile Data) Network > APN (Access point name): internet

- Android:

Settings > Mobile networks (Other networks, More)> Access Point Names (APN): internet
Settings > Connections (Wireless networks, More networks)> Mobile networks (Other networks, More)> Access Point Names (APN): internet

What are roaming tariffs on air and sea transport, as well as through satellite network?

	Calls	Internet	SMS
Vodafone Maritime, Telenor Maritime (MCP) - sea transport	100 UAH/min	200 UAH/MB	25 UAH/SMS
AeroMobile - air transpor	100 UAH/min	200 UAH/MB	25 UAH/SMS
Thuraya - satellite operator	100 UAH/min	-	25 UAH/SMS

Tariffs include all taxes and fees.

Be careful! If you do not plan to use the Internet, we recommend you to turn off the data transfer on your phone, since automatic updates of installed applications or synchronization with e-mail, etc. can be activated in the phone or smartphone. Such updates will be charged as mobile internet usage in roaming.

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