Are you located in Kyiv region?
Yes, that's right.
No, change the region.
Service packages with its simplicity will always come in handy while roaming!
No activation
Basic tariff packages are automatically activated as soon as you start using the services.
Affordable services
For most countries, it is UAH 55 for 150MB of internet, UAH 30 for 10 min of talks, and UAH 20 for 15 SMS (countries of group 1,2).
Enough internet
150MB is enough for reading posts on social networks, chatting is messengers, using maps and banking.
Check the remaining services while roaming: *108#
Service packages at basic tariffs are provided automatically according to your actions:
Just make sure that there is enough money on the account to get the appropriate service package. Each service package is charged automatically on the day of use.
Countries group | Internet | Calls* | SMS |
Group 1: Armenia, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Isle of Man, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Tajikistan, Turkey, UK, USA, U.S. Virgin Islands, Uzbekistan, Vatican | 150 MB / 55 UAH (if the balance is less than 55 UAH: 50 MB / 25 UAH**) |
10 min / 30 UAH (if the balance is less than 30 UAH: 1 min / 10 UAH**) |
15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**) |
Group 2: Azerbaijan, Albania, Belgium, Belarus, Bosnia and Herzegovina, Cambodia, Canada, Egypt, Guernsey, Iceland, Jersey, Jordan, Japan, Liechtenstein, Luxembourg, Macau, Macedonia, Moldova, New Zealand, Puerto Rico, Serbia, Sudan | 150 MB / 55 UAH (if the balance is less than 55 UAH: 50 MB / 25 UAH**) |
10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**) |
15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**) |
Group 2.1: Australia, Argentina, Bangladesh, Brazil, China, Chile, Ghana, Hong Kong, India, Indonesia, Iraq, Kuwait, Malaysia, Mexico, Pakistan, Peru, Philippines, South Africa, South Korea, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Uruguay, Vietnam, Qatar | 100 MB / 50 UAH (if the balance is less than 50 UAH: 50 MB / 25 UAH**) |
10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**) |
15 SMS / 20 UAH (if the balance is less than 20 UAH: 1 SMS / 5 UAH**) |
Group 3: Anguilla, Antigua and Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Costa Rica, Dominica, Dominican Republic, Grenada, Jamaica, Malta, Monaco, Mongolia, Montserrat, Oman, Palestine, Panama, Paraguay, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands | 1 MB / 5 UAH | 10 min / 50 UAH (if the balance is less than 50 UAH: 1 min / 15 UAH**) |
1 SMS / 5 UAH |
Group 4: Algeria, Côte d'Ivoire, Mauritius, Democratic Republic of the Congo, Guyana, Morocco, Mozambique, Nigeria, Tanzania, Turkmenistan | 1 MB / 5 UAH | 1 min / 45 UAH | 1 SMS / 20 UAH |
Group 5: All other countries | 1 MB / 200 UAH | 1 min / 100 UAH | 1 SMS / 25 UAH |
*The minutes provided in the service package are used for the calls to Ukraine, within the visited country, as well as for incoming calls from any operators in the world. The price of outgoing calls to other countries (except Ukraine and the visited country) is 100.00 UAH/min.
**Tariffs if there are not enough funds on the account to apply the basic tariffs. Once your account has been topped up, the basic tariff package is paid first.
There are no subscription fees, connection fees, or other additional charges. Tariffs includes all taxes and charges as of 16.12.2020.
Simple answers to the complex roaming questions
You will find the answers to these and other questions on roaming.lifecell.ua/en
To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).
In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).
Also, the following useful numbers are used:
Number | Service |
*111#![]() |
Check the account balance |
4012![]() |
Voice menu to top up an account balance with a bank card fee of charge |
*161#![]() |
Your phone number and tariff plan |
*121#![]() |
Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity |
*112#![]() |
Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services |
*123#![]() |
Menu of convenient activation of additional services |
*133#![]() |
Menu to change the language of information SMS from lifecell |
As a default, automatic network selection is used in mobile devices. In this mode in roaming mobile device can perform registration in any mobile network, whose signal strength is most powerful. Also, in this mode mobile phone may change registration and move from one network to another without any actions from user.
After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service”, and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.
"lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.
To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:
Type of barring |
Managing barring |
Combination |
Outgoing calls and SMS |
Service status inquiry (turned on/off) |
*#33*# |
Cancellation |
#33*<password># |
|
Incoming calls and SMS |
Service status inquiry (turned on/off) |
*#35*# |
Cancellation |
#35*<password># |
|
Outgoing international calls and SMS |
Service status inquiry (turned on/off) |
*#331*# |
Cancellation |
#331*<password># |
|
Incoming international calls and SMS |
Service status inquiry (turned on/off) |
*#351*# |
Cancellation |
#351*<password># |
|
Cancel all types of barrings of calls and SMS |
Cancellation |
#330*<password># |
Where <password> is 4 numbers set by a subscribers on their phone.
Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.
NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.
To cancel all types of call diversion, dial ##002# and press the call button
To check remaining (minutes, megabytes) and order the additional services in roaming, dial *108#. The request is free.
To verify the account balance, dial *111# and press the call button (free of charge).
You can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:
No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.
While abroad, except China and some other countries1
+ {country code} {code of city or mobile network} {telephone number}
For example, to make a call to lifecell call-center you should dial:
+380635433111 (free of charge from roaming), where
«+» - is an international prefix (rules of dialing "+" can be found in your telephone manual),
380 – country code of Ukraine,
63 – code of lifecell mobile network (63, 73 or 93),
5433111 – telephone number.
1In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*NUMBER#CallButton.
In this case «NUMBER» should be dialed in an international format, but without a plus before the country code:
*131*{country code} {code of city or mobile network} {telephone number}#CallButton
For example, to make a call to lifecell call-center you should dial:
*131*380635433111#CallButton (the call from roaming is charged).
No. Starting from July 8, 2020, the provision of MMS service in roaming was suspended. We recommend using BiP messenger to send multimedia messages.
Before traveling abroad, please check in the settings that the access point name (APN) is specified: internet.
For that go to:
- iPhone and iPad:
- Android:
Calls | Internet | SMS | |
Vodafone Maritime, Telenor Maritime (MCP) - sea transport | 100 UAH/min | 200 UAH/MB | 25 UAH/SMS |
AeroMobile - air transpor | 100 UAH/min | 200 UAH/MB | 25 UAH/SMS |
Thuraya - satellite operator | 100 UAH/min | - | 25 UAH/SMS |
Tariffs include all taxes and fees.
Be careful! If you do not plan to use the Internet, we recommend you to turn off the data transfer on your phone, since automatic updates of installed applications or synchronization with e-mail, etc. can be activated in the phone or smartphone. Such updates will be charged as mobile internet usage in roaming.
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About Company
Corporate
lifecell LLL retains the right to establish tariffs on its services, determine tariff plans according to Law of Ukraine “About electronic communication” (as amended), change the list of such services, as well as change the terms, promotion period, bring to an early termination, suspend its execution unilaterally under the Terms and procedures for the provision of telecommunication services of lifecell LLC
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