Basic tariffs in roaming

Simple and affordable, no need to activate and set up!

Use calls, Internet and SMS when it is needed — affordable roaming tariffs are applied automatically.

Dial *108#1.png to check the remaining of services.

DETAILS

If you plan to use roaming, there should be a sufficient amount of money on your balance to pay for corresponding package.

Service packages are provided separately for calls, SMS and mobile Internet. Service fee for each service package is automatically charged in the day of use – in the first second of the first call in the day, first SMS or when starting to use the first byte during the data transmission-reception session. Provided package is valid till the end of the day according to Kyiv time (till 23:59:59). After the exhaustion of the services provided within the package, next package of corresponding services is automatically provided.

If you travel to more than one country, you can use the same service package in all countries of the corresponding group.

For example, if you travel to Germany, you can use the same service package in all countries of group 1 being on their territory.


Countries group Internet Calls* SMS
Group 1: Armenia, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Tajikistan, Turkey, UK, USA, U.S. Virgin Islands, Uzbekistan, Vatican 200 MB / 55 UAH 10 min / 30 UAH 15 SMS / 20 UAH
Group 2: Albania, Argentina, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Canada, Chile, China, Egypt, Guernsey, Hong Kong, Iceland, India, Indonesia, Iraq, Japan, Jersey, Jordan, Korea South, Kuwait, Liechtenstein, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Moldova, New Zealand, Pakistan, Philippines, Puerto Rico, Qatar, Saudi Arabia, Serbia, Singapore, South Africa, Sudan, Switzerland, Thailand, Uganda, United Arab Emirates, Uruguay, Vietnam 200 MB / 55 UAH 10 min / 50 UAH 15 SMS / 20 UAH
Group 3: Anguilla, Antigua and Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Costa Rica, Dominica, Dominican Republic, Grenada, Jamaica, Malta, Monaco, Mongolia, Montserrat, Oman, Palestine, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands 1 MB / 5 UAH 10 min / 50 UAH 1 SMS / 5 UAH
Group 4: Algeria, Bosnia and Herzegovina, Cote d'Ivoire, Ghana, Guyana, Mauritius, Morocco, Nigeria, Turkmenistan 1 MB / 5 UAH 1 min / 45 UAH 1 SMS / 20 UAH
Group 5: All other countries 1 MB / 200 UAH 1 min / 100 UAH 1 SMS / 25 UAH

SMS within the package are used when sending SMS to all mobile networks in the world.

*Minutes within package are applied to calls to Ukraine, the country of visit, as well as any incoming call. The price for outgoing calls to other countries (except Ukraine and the country of visit) - 100.00 UAH/min.

There are no subscription fee, connection fee and other additional payments. Tariffs include all taxes and are provided as of 22.07.2020. Provided to all lifecell subscribers automatically in listed above countries without necessity to order any services.

questions and answers  

How to contact call-center and which other useful numbers exist in roaming?

To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).

In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).

Also, the following useful numbers are used:

Number Service
*111#1.png Check the account balance
40121.png Voice menu to top up an account balance with a bank card fee of charge
*161#1.png Your phone number and tariff plan
*121#1.png Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity
*112#1.png Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services
*123#1.png Menu of convenient activation of additional services
*133#1.png Menu to change the language of information SMS from lifecell
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What does network selection mean?

As a default, automatic network selection is used in mobile devices. In this mode in roaming mobile device can perform registration in any mobile network, whose signal strength is most powerful. Also, in this mode mobile phone may change registration and move from one network to another without any actions from user.


After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service”, and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.


"lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.

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How to check and disable barrings, which are set for my number?

To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:

Type of barring

Managing barring

Combination

Outgoing calls and SMS

Service status inquiry (turned on/off)

*#33*#1.png

Cancellation

#33*<password>#1.png

Incoming calls and SMS

Service status inquiry (turned on/off)

*#35*#1.png

Cancellation

#35*<password>#1.png

Outgoing international calls and SMS

Service status inquiry (turned on/off)

*#331*#1.png

Cancellation

#331*<password>#1.png

Incoming international calls and SMS

Service status inquiry (turned on/off)

*#351*#1.png

Cancellation

#351*<password>#1.png

Cancel all types of barrings of calls and SMS

Cancellation

#330*<password>#1.png

Where <password> is 4 numbers set by a subscribers on their phone.

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How is call diversion charged in roaming?

Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.


NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.


To cancel all types of call diversion, dial ##002#1.png and press the call button

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How to check and refill the account balance in roaming?

To verify the account balance, dial *111#1.png and press the call button. The request is free.


Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

  • At lifecell website in «Refill» section (without fee!)
  • Via Мy lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.
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Can I use bonuses in roaming?

No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.

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In which format should I dial the phone number?

While abroad, except China and some other countries1

+ {country code} {code of city or mobile network} {telephone number}

For example, to make a call to lifecell call-center you should dial:

+380635433111 (free of charge from roaming), where

«+» - is an international prefix (rules of dialing "+" can be found in your telephone manual),

380 – country code of Ukraine,

63 – code of lifecell mobile network (63, 73 or 93),

5433111 – telephone number.

1In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*NUMBER#CallButton.

In this case «NUMBER» should be dialed in an international format, but without a plus before the country code:

*131*{country code} {code of city or mobile network} {telephone number}#CallButton

For example, to make a call to lifecell call-center you should dial:

*131*380635433111#CallButton (the call from roaming is charged).

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Can I send an MMS while I am in roaming?

No. Starting from July 8, 2020, the provision of MMS service in roaming was suspended. We recommend using BiP messenger to send multimedia messages.

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Setting up mobile Internet in roaming

Before traveling abroad, please check in the settings that the access point name (APN) is specified: internet.

For that go to:

- iPhone and iPad:

  • Settings > Cellular (Mobile Data) > Cellular (Mobile) Data Options > Cellular (Mobile Data) Network > APN (Access point name): internet

- Android:

  • Settings > Mobile networks (Other networks, More)> Access Point Names (APN): internet
  • Settings > Connections (Wireless networks, More networks)> Mobile networks (Other networks, More)> Access Point Names (APN): internet
 
What are roaming tariffs on air and sea transport, as well as through satellite network?
Calls Internet SMS
Vodafone Maritime, Telenor Maritime (MCP) - sea transport 100 UAH/min 200 UAH/MB 25 UAH/SMS
AeroMobile - air transpor 100 UAH/min 200 UAH/MB 25 UAH/SMS
Thuraya - satellite operator 100 UAH/min - 25 UAH/SMS

Tariffs include all taxes and fees.

Be careful! If you do not plan to use the Internet, we recommend you to turn off the data transfer on your phone, since automatic updates of installed applications or synchronization with e-mail, etc. can be activated in the phone or smartphone. Such updates will be charged as mobile internet usage in roaming.

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special offers

"Roaming Online" Service

From 500MB to 3GB for 7, 14 or 30 days

"Roaming 3 days" and "Roaming 7 days" Services

- for 3 days: 15 min + 150MB + 15 SMS

- for 7 days: 30 min + 300MB + 30 SMS

"Roaming Puzzle" Service

From 100 MB to 2 GB, from 10 to 100 min
for 3, 8, 11, 15 or 30 days

"Free BiP in roaming" Service

Without extra charge – 100 MB for BiP app in almost 70 countries
BiP In/Out

BiP In/Out

Incoming and outcoming calls in bip are free of roaming charge!

“LTE roaming” service

“LTE roaming” service

Roaming within the fastest networks in the world!

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    Terebovlians'kyi district

    Ternopil's'kyi district

    Zalishchyts'kyi district

    Zbaraz'kyi district

    Zborivs'kyi district

  • Vinnytsia

    Bars'kyi district

    Bershads'kyi district

    Chechel'nyts'kyi district

    Chernivets'kyi district

    Haisyns'kyi district

    Illinets'kyi district

    Kalynivs'kyi district

    Khmil'nyts'kyi district

    Koziatyns'kyi district

    Kryzhopil's'kyi district

    Lityns'kyi district

    Lypovets'kyi district

    Mohyliv-Podil's'kyi district

    Murovanokurylovets'kyi district

    Nemyrivs'kyi district

    Orativs'kyi district

    Pishchans'kyi district

    Pohrebyshchens'kyi district

    Sharhorods'kyi district

    Teplyts'kyi district

    Tomashpil's'kyi district

    Tul'chyns'kyi district

    Tyvrivs'kyi district

    Vinnyts'kyi district

    Zhmeryns'kyi district

  • Lutsk

    Horokhivs'kyi district

    Ivanychivs'kyi district

    Kamin'-Kashyrs'kyi district

    Kivertsivs'kyi district

    Kovel's'kyi district

    Liubeshivs'kyi district

    Liuboml's'kyi district

    Lokachyns'kyi district

    Luts'kyi district

    Manevyts'kyi district

    Ratnivs'kyi district

    Rozhyshchens'kyi district

    Shats'kyi district

    Starovyzhivs'kyi district

    Turiis'kyi district

    Volodymyr-Volyns'kyi district

  • Uzhhorod

    Mukachevo

    Berehivs'kyi district

    Irshavs'kyi district

    Khusts'kyi district

    Mizhhirs'kyi district

    Mukachivs'kyi district

    Perechyns'kyi district

    Rakhivs'kyi district

    Svaliavs'kyi district

    Tiachivs'kyi district

    Uzhhorods'kyi district

    Velykobereznians'kyi district

    Volovets'kyi district

    Vynohradivs'kyi district

  • Zaporizhzhia

    Berdians'k

    Enerhodar

    Melitopol'

    Berdians'kyi district

    Bil'mats'kyi district

    Huliaipil's'kyi district

    Kamyans'ko-Dniprovs'kyi district

    Melitopol's'kyi district

    Mykhailivs'kyi district

    Novomykolaivs'kyi district

    Orikhivs'kyi district

    Polohivs'kyi district

    Pryazovs'kyi district

    Prymors'kyi district

    Rozivs'kyi district

    Tokmats'kyi district

    Vasylivs'kyi district

    Velykobilozers'kyi district

    Veselivs'kyi district

    Vil'nians'kyi district

    Yakymivs'kyi district

    Zaporiz'kyi district

  • Zhytomyr

    Andrushivs'kyi district

    Baranivs'kyi district

    Berdychivs'kyi district

    Brusylivs'kyi district

    Cherniakhivs'kyi district

    Chudnivs'kyi district

    Khoroshivs'kyi district

    Korostens'kyi district

    Korostyshivs'kyi district

    Liubars'kyi district

    Luhyns'kyi district

    Malyns'kyi district

    Narodyts'kyi district

    Novohrad-Volyns'kyi district

    Olevs'kyi district

    Ovruts'kyi district

    Popil'nians'kyi district

    Pulyns'kyi district

    Radomyshl's'kyi district

    Romanivs'kyi district

    Ruzhyns'kyi district

    Yemil'chyns'kyi district

    Zhytomyrs'kyi district