Changes in the conditions for the provision of tariffs and services

About closing of the definite tariff plans and about changes in customer service from February 27, 2020 20 February 2020

lifecell LLC, which provides mobile (mobile) communication services under lifecell trademark, due to the closing of the definite tariff plans, informs about changes in the service of individual subscribers served on the basis of a written contract.


Starting from February 27, 2020 the definite tariff plans and service packages within these tariff plans:

  • All inclusive VIP
  • Optimal Contract
  • Smart contract
  • VIP 3G Smartphone
  • Super life:) 25
  • SMARTPHONE WITH FULL SERVICE PACKAGE
  • Freedom Contract

From February, 27 to March 31, 2020 (inclusive), all subscribers will be transferred to new tariffs described below. All Subscribers whose service conditions are changing will receive a personal SMS notification describing the changes, the terms within the period stipulated by the legislation.


The service of subscribers who are users of the tariff plans/service packages: All inclusive VIP S; Optimal Contract S; Smart contract M, «VIP 3G Smartphone S»; Super life:) 25 will be extended under the conditions of Comfort tariff plan.


The service of subscribers who are users of the tariff plans/service packages: All inclusive VIP M; Optimal Contract M; Smart contract L; VIP 3G Smartphone M; SMARTPHONE WITH FULL SERVICE PACKAGE; Freedom Contract S; Freedom Contract M will be extended under the conditions of Lifehack Contract tariff plan.


The service of subscribers who are users of the tariff plans/service packages: Freedom Contract L; VIP 3G Smartphone L; Smart contract XL: All inclusive VIP L; All inclusive VIP XL will be extended under the conditions of Platinum Contract tariff plan.

Before being transferred to a new tariff, each subscriber will be served on the conditions of the tariff plan that was valid in the previous period.

Service packages paid and accrued for previous tariff plans are saved until the end of the paid period. Subscribers served of the above mentioned tariff plans are given the possibility from 20.02.2020 till 31.03.2020 (inclusive) to switch to any tariff plan available for activation without extra charge. You can find details of the tariffs available for activation following the link: https://www.lifecell.ua/en/mobile/tariffs/

07 Feb Changes
 
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