Mobile care
Management and access to information
concerning other numbers, both your own and other subscribers
Pay for tariff service packages.
Order useful services.
Order useful services.
Find out information on
other numbers ONLINE.
Receive important notifications.
Receive important notifications.
Combine up to five numbers of family
members and friends and use the tariff package together.
eng
рус
укр
Pay for tariff service packages.
Order useful services.
Order useful services.
Find out
information on other numbers ONLINE.
Receive important notifications.
Receive important notifications.
Combine up to five numbers of family
members and friends and use the tariff package together.
Management and access to information
concerning other numbers, both your own and other subscribers
ONLINE numbers management in the mobile app
"My lifecell"
Go to the app "My lifecell"
Use multi-account, add your numbers and other
ones
Get
more information ONLINE: money balance, gigabytes, minutes, SMS and the date of
the next payment
Set up alerts about a low balance or an unpaid service package for another number
Pay for tariff service packages, order useful services
Set up alerts about a low balance or an unpaid service package for another number
Pay for tariff service packages, order useful services
Choose a convenient type of access
Limited access
General information of other numbers:
balance, tariff, money balance, line condition and the date of the next service payment
The best way to manage the numbers of
relatives or friends
up to 10 numbers
Full access
• Includes all benefits of limited access and
allows you to manage other numbers as your own
• Authorization of numbers through single password
• Authorization of numbers through single password
The best way to manage personal numbers
up to 5 numbers
ONLINE numbers management in the mobile app
"My lifecell"
Use multi-account, add your numbers and other
ones
The best way to manage the numbers of
relatives or friends
Tariff "Smart family"
Unite up to five numbers of relatives or
friends and use the service tariff package together (Internet, minutes, SMS)
• One tariff - five numbers
• You pay - everyone use
• Select packages for your needs
• Set limits
• You pay - everyone use
• Select packages for your needs
• Set limits
Questions AND answers
FAQ
Why
do I need the service?
The service allows you
to have access to information about your additional numbers or the numbers
of loved ones. Tariff, account balance, gigabytes, money balance, minutes,
payment date of the service package, etc.
You can make sure that your mother or daughter is always in touch.
You can make sure that your mother or daughter is always in touch.
What
is better: use the service "Mobile care" or top-up the balance of another
subscriber?
Service "Mobile care"
is more profitable than account top-up. After the balance top-up, the
subscriber you care about can be charged with the payments for the
additional services or debt.
If you use "Mobile care", in any case, the loved one will achieve the service package of his/her tariff and will be in touch.
If you use "Mobile care", in any case, the loved one will achieve the service package of his/her tariff and will be in touch.
Where can I get all the information by number?
In the app "My
lifecell" add other numbers to your profile. Important to notice that you
should choose the type of access: full, through a single password or
limited, where another subscriber receives SMS, answering which he/she gives
permission and access to information about his/her number.
What
is a single password?
A single password is
no less than an eight-digit password, capital and lowercase, special
symbols. Create a strong password. This is what will protect your personal
information from fraudsters.
How exactly can you do this?
Go to the form of registration in the app "My lifecell", enter your number and a code, which you will receive by SMS.
How exactly can you do this?
Go to the form of registration in the app "My lifecell", enter your number and a code, which you will receive by SMS.
Who
can access this service?
The service is
available for the subscribers of Ltd "lifecell" who signed the agreement of
the provision of telecommunications services in oral or written form and are
serviced according to the individual tariff plans on a prepaid
basis.
If you order the service package for another subscriber, pay attention that you can receive it only once per day. In this case just repeat the attempt on the next day.
If you order the service package for another subscriber, pay attention that you can receive it only once per day. In this case just repeat the attempt on the next day.
How
many numbers can I add to my profile?
With the full access -
5 numbers
With the limited access - 10 numbers.
With the limited access - 10 numbers.
From
what account will the money be charged during the payment of the tariff service
package or additional services?
For instance, you
(main number --A) want to add an additional number lifecell (number B).
Therefore, you select full access, enter a single password once and manage
the number B as your own: change tariff, order services, make settings. The
payment will be charged from the number B.
If you want to add the number of the loved one (number C), you choose limited access. The subscriber with the number C should give you the one-access to his/her number management. After it is done you can access balances, money balances, date of the next service payment, etc. However, you can't change anything. If you order tariff service packages, the payment will be charged from the account of the main number A, not from the C number account.
If you want to add the number of the loved one (number C), you choose limited access. The subscriber with the number C should give you the one-access to his/her number management. After it is done you can access balances, money balances, date of the next service payment, etc. However, you can't change anything. If you order tariff service packages, the payment will be charged from the account of the main number A, not from the C number account.
What
is the main number?
This is a lifecell
number, to which you will be able to add other numbers with full or limited
access. This is your profile number. You can edit your profile information
and make all necessary settings (change names of the added numbers, photo,
add other numbers and delete them). The number you added can't be added by
others. The added number can be removed both from the initiative of the main
one and by the owner of another number.
Full
conditions
1. Service "Mobile
care" is available for ordering or receiving by subscribers of Ltd
"lifecell", who have concluded the agreement on the provision of
telecommunications services in oral or written form and are serviced
according to individual tariff plans on a prepaid basis.
2. The connection of the tariff service packages can be made with the help of the codes: *700#, additional minutes package: *040#, additional gigabytes package: *301#, additional SMS package: *302#, video: *303#, music: *304#
Within the framework of the service "LifeVideo unlimited" the free traffic of such services is provided: YouTube, Netflix, SWEET.TV, MEGOGO, OLL TV, "Lanet. TV", Divan.TV, 1+1 video, Trinity, YouTV.
Within the framework "Unlimited music" the unlimited amount of Internet traffic is provided for listening music in such apps as: Spotify, Deezer, Apple Music, SoundCloud и Tuneln Radio during the package validity period. There are no limitations on the amount of subscribers for whom you can order the tariff package services.
3. The service is available within the territory of Ukraine.
The service conditions are specified for the period from 01.11.2021.
Receiving service on the temporarily occupied and controlled territories can be limited or unavailable due to the conditions, which are beyond the influence and control of the operator.
The operator reserves the right to set or change the tariffs (tariff plans) on its services according to the Law of Ukraine "About telecommunications", change the range of such services as well as change the conditions, promotions timing, terminate before time and the termin of its promotions unilaterally, etc. due to the Terms and Conditions for the provision of services Ltd "lifecell". More information on the official website lifecell.ua
2. The connection of the tariff service packages can be made with the help of the codes: *700#, additional minutes package: *040#, additional gigabytes package: *301#, additional SMS package: *302#, video: *303#, music: *304#
Within the framework of the service "LifeVideo unlimited" the free traffic of such services is provided: YouTube, Netflix, SWEET.TV, MEGOGO, OLL TV, "Lanet. TV", Divan.TV, 1+1 video, Trinity, YouTV.
Within the framework "Unlimited music" the unlimited amount of Internet traffic is provided for listening music in such apps as: Spotify, Deezer, Apple Music, SoundCloud и Tuneln Radio during the package validity period. There are no limitations on the amount of subscribers for whom you can order the tariff package services.
3. The service is available within the territory of Ukraine.
The service conditions are specified for the period from 01.11.2021.
Receiving service on the temporarily occupied and controlled territories can be limited or unavailable due to the conditions, which are beyond the influence and control of the operator.
The operator reserves the right to set or change the tariffs (tariff plans) on its services according to the Law of Ukraine "About telecommunications", change the range of such services as well as change the conditions, promotions timing, terminate before time and the termin of its promotions unilaterally, etc. due to the Terms and Conditions for the provision of services Ltd "lifecell". More information on the official website lifecell.ua
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lifecell LLL retains the right to establish tariffs on its services, determine tariff plans according to Law of Ukraine “About electronic communication” (as amended), change the list of such services, as well as change the terms, promotion period, bring to an early termination, suspend its execution unilaterally under the Terms and procedures for the provision of telecommunication services of lifecell LLC
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